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Are You Playing To Win The Game In Your Business?

“What Were You Thinking?” At the conclusion of practically every game in professional sports, you see and hear players, managers and coaches who have been thrown into the often contentious coliseum of the press corps to answer sometimes difficult questions regarding their level of play, game day decisions and on-the-field mistakes. Although we’ve all witnessed[…]

The Customer Journey: A GoDaddy Story

The Customer Journey: A GoDaddy Story

What? There’s No Such Thing As Unicorns? Just when you thought you and your business are the next best thing to sliced bread and that your universe of customers will love you until the end of time—-Bain & Company, one of the world’s leading management consulting firms, conducted a survey with stats to remind you that there[…]