I’m an evangelist in spreading the value and benefit delivering “WOW!” customer experiences can bring to business owners like you. It wasn’t long ago that experts said that customer experience is the next competitive battlefield. But, Anette Fanz, Founder & CEO of CX Journey INC has another opinion. She believes, “Customer experience isn’t the next[…]
Second In A Series Of Holiday Customer Experience Tales: My second tale of “Naughty Or Nice Holiday Customer Experiences” encountered during my holiday shopping excursions includes a #CustomerExperience that is the first to make it onto the “Nice List.” An easy gift purchase I make for my wife each Christmas is at Bath & Body[…]
First In A Series Of Holiday Customer Experience Tales: Like so many others during this holiday season, I’ve been spending a ton of time in a variety of retail stores while gift shopping for friends and family. During the course of those shopping excursions I’ve encountered both very good and very bad customer experiences. And[…]
