Your Performance Defines Your Customers’ Experience

My wife, Debbie, and I recently returned from our annual vacation to Walt Disney World. As many readers already know, we are self-proclaimed “Disney Geeks” and have made Disney World our only vacation destination. We’ve returned to the “House of Mouse” well over 45 times over the past three decades. There are so many things[…]

Wedding Professionals: Help First Responders And Be Featured In A New Book!

You’re Invited To Be Featured In A New Book And Video Series

You’re invited to be featured in a new book and video series, “How To Speak Fluent ‘WOW!’: The Language Of High-Spending, Loyal, Raving Customers.” This unique project will be a collection of easy to learn lessons about how wedding and event professionals can consistently attract more of the customers they want most to their business[…]