Spotlighting “WOW!” Employee Experiences Generates Better Customer Experiences. It’s been said that what happens on the inside of a business will be felt on the outside by the customer. That’s why businesses are placing more importance on establishing a company culture that is as attentive to the needs of its employees as they want their[…]
Did you know that Pixar Studios—the folks that brought you “Toy Story,” “Monsters, Inc.,” “Cars” and “Finding Nemo”—has won 16 Academy Awards? Even so, they don’t rest on their laurels. Every team member in the Pixar organization, from the receptionist to the president, is encouraged to take four hours of class every single week on[…]
Right now as a business owner, you are faced with two options—-you can either focus on recovery—-worrying about how you’re going to come out of this interruption of business and life. Or, you can focus on discovery—-exploring ideas and innovation that will lead you out of this interruption and into the future. I recently heard[…]
