I watched “Into The Unknown: Making Frozen 2” this month on Disney Plus. If you’ve not seen it, you’re missing an entertaining, 6-part documentary that focuses on the challenges and creativity needed to undertake not just any Disney animated feature, but the follow-up to what had been Disney’s most successful animated feature, “Frozen.” But, that[…]
Too often, when things go off course in business, the most typical question from management is “Why?” Often that question puts team members on the defensive instead of inspiring them to discover what really went wrong, how to prevent it from happening again, correcting course and trying again instead of addressing the broken process. My[…]
Now that businesses are reopening, customers are excited to shop again, but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” 1. Your[…]
When it comes to speaking fluent “WOW!,” the language of the high-spending, loyal, raving customers businesses want to attract most, it’s important to exceed their expectations at every touch point of your business from first contact throughout the entirety of their relationship with your business. Chances are that the first point of contact for a[…]
I had the pleasure of speaking with keynote speaker, Geoff Ramm. Geoff is also the creator and author of “Celebrity Service.” C-E-L-E-B-R-I-T-Y means: C = Consistency E = Excitement L = Love E = Engagement B = Bravado R = Response I = Integrity T = Thank You Y = You & Your Team As[…]
