Alan Berg Wedding Solutions Podcast

How To Deliver A Better Customer Experience From The Start

Customer Service is doing what’s necessary…answering the phone, responding to an email, etc. The Customer Experience is defined by how you make the customer feel during those interactions. Do they feel valued, special and important, or do they feel they are nothing more than just a transaction? – Ron Ruth Delivering an experience that gives[…]

Differentiation vs. Competitive Advantage. There Is A Difference.

“Differentiation” is what opens the door for you to enter the market. “Competitive Advantage” is what closes the door behind you and prevents your competitors from entering the market. – Dr. Yoram Solomon Author, keynote speaker, trust expert and master storyteller, Dr. Yoram Solomon (https://YoramSolomon.com) is one of the most entertaining and knowledgeable guests I’ve[…]