Join me in celebrating the September, 2021, release of the book “I’ll Be Back“ in my one-on-one interview with the New York Times and Wall Street Journal best selling author, customer service and experience expert and award-winning keynote speaker…Shep Hyken. “I’ll Be Back” is Shep’s 8th book on the delivery of customer service and customer[…]
Customer Service is doing what’s necessary…answering the phone, responding to an email, etc. The Customer Experience is defined by how you make the customer feel during those interactions. Do they feel valued, special and important, or do they feel they are nothing more than just a transaction? – Ron Ruth Delivering an experience that gives[…]
“Differentiation” is what opens the door for you to enter the market. “Competitive Advantage” is what closes the door behind you and prevents your competitors from entering the market. – Dr. Yoram Solomon Author, keynote speaker, trust expert and master storyteller, Dr. Yoram Solomon (https://YoramSolomon.com) is one of the most entertaining and knowledgeable guests I’ve[…]
What in the world can every customer focused business learn from the magical guest experiences delivered by the “Happiest Place on Earth®?” More than you can imagine. I recently custom designed my presentation “Behind The Castle Walls: Creating MAGIC In Any Business” for the 2021 virtual conference of the International Accreditation Council for Business Education[…]
Business leaders, owners, managers and entrepreneurs, please join me and nine of my fellow members of the Kansas City Chapter of the National Speakers Association for a free, virtual mini-business conference, “re!magine: An Evening to reBoot Your Business and Your Life.” This extraordinary, uplifting and inspiring back-to-business celebration takes place on Tuesday, May 4th, 2021[…]
Now that businesses are reopening, customers are excited to shop again but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” First….Your Customers[…]
Trust is deteriorating rapidly in our country. We have lost trust in the government, the media, major brands, our companies, and in each other. – Dr. Yoram Solomon I had the great pleasure of speaking with author, keynote speaker and trust expert, Dr. Yoram Solomon on how business owners and salespersons of any industry can[…]
I’m pretty stoked for another season of pro-football and even more excited to see if my Kansas City Chiefs can do what pundits of the game call an extraordinarily difficult feat—making a back-to- back Super Bowl appearances. But every championship team knows that titles are only repeatable with constant improvement in every facet of their[…]
Delivering an amazing, “WOW!” level customer experience is not just about having a solid process in place for the delivery of that experience, it also requires an unwavering commitment to your company’s purpose. Purpose can be defined as an attitude—a mindset; but not just yours. It should be the attitude and mindset of your entire[…]
I watched “Into The Unknown: Making Frozen 2” this month on Disney Plus. If you’ve not seen it, you’re missing an entertaining, 6-part documentary that focuses on the challenges and creativity needed to undertake not just any Disney animated feature, but the follow-up to what had been Disney’s most successful animated feature, “Frozen.” But, that[…]
