Join me in celebrating the September, 2021, release of the book “I’ll Be Back“ in my one-on-one interview with the New York Times and Wall Street Journal best selling author, customer service and experience expert and award-winning keynote speaker…Shep Hyken.
During my conversation with Shep you’ll learn how his book cleverly ties the delivery of customer experience to the 1984 movie classic…Arnold Schwarzenegger’s “The Terminator.”
More importantly you’ll discover the vital measurement in business that leaders should consistently monitor, how creating an amazing customer experience is within reach of every company, the difference between a repeat customer and a loyal customer, ten reasons a customer would “terminate” their relationship with you and much, much more.
Grab your copy of “I’ll Be Back” today on Amazon: https://amzn.to/3ks6Xuc
Enjoy my interview with Shep below.
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations (https://hyken.com), a customer service and experience (CX) expert, an award-winning keynote speaker and New York Times and Wall Street Journal bestselling author. Shep helps companies and organizations build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and, Amaze Every Customer Every Time, Be Amazing or Go Home and The Convenience Revolution. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.
Ron is the author of the popular presentation “How To Speak Fluent “WOW!”—The Language of High-Spending, Loyal, Raving Customers.”
Contact Ron to speak at your upcoming event, either in-person or on-screen (virtually), or to provide a Customer Experience training session for you and your team – email [email protected] or call (816) 224-4487.