Five “WOW!” Customer Experience Predictions for 2019-2

Five “WOW!” Customer Experience Predictions for 2019

I’m an evangelist in spreading the value and benefit delivering “WOW!” customer experiences can bring to business owners like you. It wasn’t long ago that experts said that customer experience is the next competitive battlefield. But, Anette Fanz, Founder & CEO of CX Journey INC has another opinion. She believes, “Customer experience isn’t the next[…]

customer-experience-naughty-nice-list

Naughty Or Nice Holiday Customer Experiences #2

Second In A Series Of Holiday Customer Experience Tales: My second tale of “Naughty Or Nice Holiday Customer Experiences” encountered during my holiday shopping excursions includes a #CustomerExperience that is the first to make it onto the “Nice List.” An easy gift purchase I make for my wife each Christmas is at Bath & Body[…]

customer-experience-naughty-nice-list

Naughty Or Nice Holiday Customer Experiences

First In A Series Of Holiday Customer Experience Tales: Like so many others during this holiday season, I’ve been spending a ton of time in a variety of retail stores while gift shopping for friends and family. During the course of those shopping excursions I’ve encountered both very good and very bad customer experiences. And[…]

ICYMI Voters Approve Law To Fire You

ICYMI: Voters Approve Law To Fire Service Providers

In case you missed it, during this past mid-term election cycle in November, 2018, voters overwhelmingly approved a law that will affect service providers across the country. In a nutshell the new referendum that takes affect at the end of this year gives consumers the ability to terminate or void a service provider’s contract if[…]

Company Culture Leaders Lead The Way

Company Culture | Leaders Lead The Way

A friend of mine told me a story about his wife and their 3-year old daughter, Emily, grocery shopping. As the story goes, Emily was riding in the kid seat of the cart that her mom was pushing. As they rounded the end of one aisle to make their way up another, Emily’s mom narrowly[…]

customer experience: one style does not suit all

Customer Experiences: One Style Does Not Suit All

A few weeks ago, I received an invitation from the Lee Jeans’ world headquarters in Kansas City to be a part of a focus group. It was a small group of about eight guys, varying in age from mid-twenties to mid-sixties, and we were asked to give our opinion on a new line of men’s[…]

You-Play-To-Win-The-Game-Header

Are You Playing To Win The Game In Your Business?

“What Were You Thinking?” At the conclusion of practically every game in professional sports, you see and hear players, managers and coaches who have been thrown into the often contentious coliseum of the press corps to answer sometimes difficult questions regarding their level of play, game day decisions and on-the-field mistakes. Although we’ve all witnessed[…]

The Customer Journey: A GoDaddy Story

The Customer Journey: A GoDaddy Story

What? There’s No Such Thing As Unicorns? Just when you thought you and your business are the next best thing to sliced bread and that your universe of customers will love you until the end of time—-Bain & Company, one of the world’s leading management consulting firms, conducted a survey with stats to remind you that there[…]

Connecting With Customers Through Stories

The Value Of Connecting With Customers Through Stories

The foundation of the #CustomerExperience is a business’ ability to make an emotional connection with its customers. What better way to do that than through an emotionally engaging story? Enjoy this short video segment about the value of connecting with customers through stories from my Wedding MBA International Conference presentation, “Ever After: The Art Of[…]

Wedding Sales Advice From Sales Guru Alan Berg

Wedding Sales Advice From Sales Guru Alan Berg

Few people know that I have my very own, video live-stream program on Disc Jockey News TV on the last Tuesday of each month at 7:00 p.m.(Central). It’s a fairly new program called “Ron Ruth Presents…” and, even though it is on a DJ YouTube channel, I like interviewing guests from all across the business[…]