Customer Service is doing what’s necessary…answering the phone, responding to an email, etc. The Customer Experience is defined by how you make the customer feel during those interactions. Do they feel valued, special and important, or do they feel they are nothing more than just a transaction? – Ron Ruth
Delivering an experience that gives your customers a sense of belonging is the foundation to building a base of high-spending, loyal, raving customers…the customers you want most.
Alan and I take a deep dive into the details that can help you deliver a better experience for your wedding couples and customers, right from the start. Join us for this discussion that was so compelling, there’s going to be a Part II later!
Whether it’s ideas for closing the sale, improving your website conversion or just plain common sense ideas for your wedding business, Alan’s podcasts are just the thing to get you motivated to help more couples have great weddings, and more profits for you.
Listen or watch my discussion with Alan on Apple Podcast, Google Podcast, Spotify, iHeartRadio, Stitcher and all of the popular audio podcast players, or watch the video version on his podcast YouTube Channel.
Or, better yet, watch the video below.
Contact Ron to speak at your upcoming event, either in-person or on-screen (virtually), or to provide a special, Customer Experience training session for you and your team – email firstname.lastname@example.org or call (816) 224-4487.