“Sometimes it’s doing something small for someone that really makes a big impact!” – Matt Ward
Not long ago, I got to spend some time with author and keynote speaker, Matt Ward, from Breakthrough-Champion.com on my show, “Ron Ruth Presents…,” for Disc Jockey News-TV.
We had such a great conversation about his book, “More…Word Of Mouth Referrals, Lifelong Customers and Raving Fans,” I had to break it into 2-parts.
MORE… is not just the ideal reference book for gaining more Word of Mouth Referrals for your business, Matt’s book lays out how to create a plan of attack, how to start the process, and provides 40 different ways to connect with your contacts, resulting in more word of mouth referrals.
In an age where we’re inundated with technology and human interactions are becoming more brief and transactional, Matt Ward reminds us to slow down and focus on what matters most–people!
In my discussion with Matt, we talk about the innumerable tools at your disposal to be of service to others and how to use those tools to level up your interactions with customers and attract even more of them to your business through the delivery of appreciation that generates unexpected, “WOW!” level experiences.
“I believe that people want to do business with those they not only know, like and trust, but also that they care about.” – Matt Ward
How much do you truly care about your customers? Find out by taking Matt’s on-line “Caring Assessment Test.”
Get your copy of “More…Word Of Mouth Referrals, Lifelong Customers and Raving Fans” on Amazon.
To contact Matt Ward about speaking to your organization or association—or to learn more about him consulting with your business, reach out to him through his website, Breakthrough-Champion.com
As always, I welcome your questions and feedback. Feel free to reach out to me through the email address that follows.
Ron is the author of “How To Speak Fluent “WOW!”—The Language of High-Spending, Loyal, Raving Customers.”
Contact Ron to speak at your upcoming event or to provide a special, Customer Experience training session for you and your team – email firstname.lastname@example.org or call (816) 224-4487.
“Ron Ruth is a natural speaker and storyteller who excels onstage. He is so inventive in his entertaining and interactive delivery style that audiences are immediately drawn into his presentations as willing participants. Ron has always been a breeze to work with and is a speaker I know I can always count on and recommend without reservation.” – Shannon Underwood, Wedding MBA Vice President/Conference Director
“Ron Ruth’s fun and entertaining presentations will engage your imagination and take you on a playful journey outside your comfort zone to explore the limitless innovative possibilities that can dramatically improve your passion for what you do and increase demand for your services.- Peter Merry, Speaker, Author, Business Coach