Customer Service is doing what’s necessary…answering the phone, responding to an email, etc. The Customer Experience is defined by how you make the customer feel during those interactions. Do they feel valued, special and important, or do they feel they are nothing more than just a transaction? – Ron Ruth Delivering an experience that gives[…]
When it comes to speaking fluent “WOW!,” the language of the high-spending, loyal, raving customers businesses want to attract most, it’s important to exceed their expectations at every touch point of your business from first contact throughout the entirety of their relationship with your business. Chances are that the first point of contact for a[…]
Few people know that I have my very own, video live-stream program on Disc Jockey News TV on the last Tuesday of each month at 7:00 p.m.(Central). It’s a fairly new program called “Ron Ruth Presents…” and, even though it is on a DJ YouTube channel, I like interviewing guests from all across the business[…]
