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Business Leadership: How To Win Over Prickly People.

On a recent episode of “Ron Ruth Presents…” for  DJNTV, I had the pleasure of speaking with Steven Iwersen, CSP, keynote speaker and relational leadership expert about his best selling book, “The Porcupine Principles! How To Move Prickly People To Preferred Outcomes.” “The Porcupine Principles!” is a realistic and practical approach on the how-to’s of[…]

Your Performance Defines Your Customers’ Experience

My wife, Debbie, and I recently returned from our annual vacation to Walt Disney World. As many readers already know, we are self-proclaimed “Disney Geeks” and have made Disney World our only vacation destination. We’ve returned to the “House of Mouse” well over 45 times over the past three decades. There are so many things[…]

To Be A Champion In Business, Think Like A Champion

To Be A Business Champion, Think Like A Champion

I recently had the pleasure of speaking with Chukky Okobi, keynote speaker, business success coach and master practioner of Neuro Linguistic Programming on “Ron Ruth Presents…” for Disc Jockey News & DJNTV  Chukky has enjoyed a tremendous amount of success at the highest levels. In his football career he won championships at the collegiate and[…]

Five Best Times To Thank Your Customers

We’re all taught at a very young age the importance of being polite and saying, “thank you,” when someone has done something nice for us. That acknowledgement of gratitude becomes one of the first habits we learn as kids. Yet in business, saying “thank you” is so often forgotten or undervalued.   My wife, Deb,[…]

customer experience: one style does not suit all

Customer Experiences: One Style Does Not Suit All

A few weeks ago, I received an invitation from the Lee Jeans’ world headquarters in Kansas City to be a part of a focus group. It was a small group of about eight guys, varying in age from mid-twenties to mid-sixties, and we were asked to give our opinion on a new line of men’s[…]

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Are You Playing To Win The Game In Your Business?

“What Were You Thinking?” At the conclusion of practically every game in professional sports, you see and hear players, managers and coaches who have been thrown into the often contentious coliseum of the press corps to answer sometimes difficult questions regarding their level of play, game day decisions and on-the-field mistakes. Although we’ve all witnessed[…]