Join me in celebrating the September, 2021, release of the book “I’ll Be Back“ in my one-on-one interview with the New York Times and Wall Street Journal best selling author, customer service and experience expert and award-winning keynote speaker…Shep Hyken. “I’ll Be Back” is Shep’s 8th book on the delivery of customer service and customer[…]
Customer Service is doing what’s necessary…answering the phone, responding to an email, etc. The Customer Experience is defined by how you make the customer feel during those interactions. Do they feel valued, special and important, or do they feel they are nothing more than just a transaction? – Ron Ruth Delivering an experience that gives[…]
“Differentiation” is what opens the door for you to enter the market. “Competitive Advantage” is what closes the door behind you and prevents your competitors from entering the market. – Dr. Yoram Solomon Author, keynote speaker, trust expert and master storyteller, Dr. Yoram Solomon (https://YoramSolomon.com) is one of the most entertaining and knowledgeable guests I’ve[…]
Business leaders, owners, managers and entrepreneurs, please join me and nine of my fellow members of the Kansas City Chapter of the National Speakers Association for a free, virtual mini-business conference, “re!magine: An Evening to reBoot Your Business and Your Life.” This extraordinary, uplifting and inspiring back-to-business celebration takes place on Tuesday, May 4th, 2021[…]
I’m so lucky to have interviewed best-selling author, keynote speaker and one of the most influential marketers in the world—Andrew Davis (https://akaDrewDavis.com). Before building and selling a thriving digital marketing agency, Andrew produced for NBC and worked for The Muppets. He’s appeared in the New York Times and on the Today Show. He’s crafted documentary[…]
UPDATE: December 1, 2020 The live presentation of “Doing the Impossible. Lessons In Perseverance from Walt Disney” on November 18th raised $425.00 in support of Feeding America‘s effort to feed hungry families in time for the holidays. If you missed that live performance, keep reading for a Second Chance Replay opportunity that will still allow[…]
Trust is deteriorating rapidly in our country. We have lost trust in the government, the media, major brands, our companies, and in each other. – Dr. Yoram Solomon I had the great pleasure of speaking with author, keynote speaker and trust expert, Dr. Yoram Solomon on how business owners and salespersons of any industry can[…]
I’m pretty stoked for another season of pro-football and even more excited to see if my Kansas City Chiefs can do what pundits of the game call an extraordinarily difficult feat—making a back-to- back Super Bowl appearances. But every championship team knows that titles are only repeatable with constant improvement in every facet of their[…]
I watched “Into The Unknown: Making Frozen 2” this month on Disney Plus. If you’ve not seen it, you’re missing an entertaining, 6-part documentary that focuses on the challenges and creativity needed to undertake not just any Disney animated feature, but the follow-up to what had been Disney’s most successful animated feature, “Frozen.” But, that[…]
Too often, when things go off course in business, the most typical question from management is “Why?” Often that question puts team members on the defensive instead of inspiring them to discover what really went wrong, how to prevent it from happening again, correcting course and trying again instead of addressing the broken process. My[…]
