No doubt the COVID-19 pandemic lock-down has played havoc on businesses across the country and around the world. But, believe it or not, there can be a brighter future for those business owners and entrepreneurs who continue to focus on moving toward the light at the end of the tunnel. Businesses that survive this unexpected[…]
“We Solve Customers’ Problems Before They Become Problems.” There used to be a billboard between my home and downtown Kansas City. It was owned by one of the big banks in the area and it read “We solve customers’ problems before they become problems.” Now,that’s a fairly bold statement for any business to make and[…]
“WOW!” Customer Experiences Create Strong, Emotional Connections. Businesses that deliver “WOW!” customer experiences create strong, emotional connections between their customers and their brand. The quality of the products or services you provide are extremely important, but their value is on equal footing to the connection you make with your customers. That connection drives their loyalty[…]
The moments of happiness we enjoy take us by surprise. It is not that we seize them, but that they seize us. – Ashley Montagu While enjoying a cup of coffee at my neighborhood McDonald’s, I noticed a very young boy, maybe 4 years old, sitting with his mom just a couple of tables away[…]
“Sometimes it’s doing something small for someone that really makes a big impact!” – Matt Ward Not long ago, I got to spend some time with author and keynote speaker, Matt Ward, from Breakthrough-Champion.com on my show, “Ron Ruth Presents…,” for Disc Jockey News-TV. We had such a great conversation about his book, “More…Word Of Mouth Referrals,[…]
My wife, Debbie, and I recently returned from our annual vacation to Walt Disney World. As many readers already know, we are self-proclaimed “Disney Geeks” and have made Disney World our only vacation destination. We’ve returned to the “House of Mouse” well over 45 times over the past three decades. There are so many things[…]
How many years have you been going to the same hair stylist? 1 year? 5 years? 10 years? If you’ve been going to the same stylist for 3 years or longer, allow me to ask—why? In all likelihood, it’s not just because they know your hair style preference. Yes. That is important. But its not[…]
Andrea Gardner is an author, on-line copy specialist and self-development speaker who may be best known for her viral video “The Power Of Words.” In the video you see a blind man sitting on the sidewalk of a busy business district with a tin can and cardboard sign by his side that reads “I’m blind.[…]
The foundation of the #CustomerExperience is a business’ ability to make an emotional connection with its customers. What better way to do that than through an emotionally engaging story? Enjoy this short video segment about the value of connecting with customers through stories from my Wedding MBA International Conference presentation, “Ever After: The Art Of[…]
Delivering an amazing client experience is not just a process, it’s an unmistakable reflection of your purpose—your attitude, your principles, your integrity. To be successful as a business owner and entrepreneur doesn’t come about because of what you do on any given day. It relies on the degree to which you are purpose driven—it is[…]
