Yoram-Solomon-Blog-Featured

Earning Trust In Business, Sales And Relationships.

Trust is deteriorating rapidly in our country. We have lost trust in the government, the media, major brands, our companies, and in each other. – Dr. Yoram Solomon I had the great pleasure of speaking with author, keynote speaker and trust expert, Dr. Yoram Solomon  on how business owners and salespersons of any industry can[…]

Delivering Championship Caliber Customer Experiences

Delivering Championship Caliber Customer Experiences

I’m pretty stoked for another season of pro-football and even more excited to see if my Kansas City Chiefs can do what pundits of the game call an extraordinarily difficult feat—making a back-to- back Super Bowl appearances. But every championship team knows that titles are only repeatable with constant improvement in every facet of their[…]

How To Define & Articulate Your Company's Purpose

How To Define And Articulate Your Company’s Purpose

Delivering an amazing, “WOW!” level customer experience is not just about having a solid process in place for the delivery of that experience, it also requires an unwavering commitment to your company’s purpose. Purpose can be defined as an attitude—a mindset; but not just yours. It should be the attitude and mindset of your entire[…]

WOW Customers With Virtual Sales Presentations That Rock

Wedding pros from all segments of the industry, watch “How To Rock Your Virtual Sales Presentations” on “Ron Ruth presents” on DJNTV • Disc Jockey News TV, to discover a new way to deliver an amazing customer experience that will have you closing more high dollar sales with ease. “How To Rock Your Virtual Sales[…]

Into The Unknown Art

Customer Experience Secrets From “Into The Unknown: Making Frozen 2”

I watched “Into The Unknown: Making Frozen 2” this month on Disney Plus. If you’ve not seen it, you’re missing an entertaining, 6-part documentary that focuses on the challenges and creativity needed to undertake not just any Disney animated feature, but the follow-up to what had been Disney’s most successful animated feature, “Frozen.” But, that[…]

Open Again Blog Header

Businesses Are Reopening. Are You Ready To “WOW!,” Again?

Now that businesses are reopening, customers are excited to shop again, but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” 1. Your[…]

Alan Berg: 5 Elements Of Websites That Generate Sales

Alan Berg: 5 Elements Of Websites That Generate Sales

When it comes to speaking fluent “WOW!,” the language of the high-spending, loyal, raving customers businesses want to attract most, it’s important to exceed their expectations at every touch point of your business from first contact throughout the entirety of their relationship with your business. Chances are that the first point of contact for a[…]

Geoff Ramm, Customer Experience Expert, On Celebrity Service And Storytelling.

I had the pleasure of speaking with keynote speaker, Geoff Ramm. Geoff is also the creator and author of “Celebrity Service.” C-E-L-E-B-R-I-T-Y means: C = Consistency E = Excitement L = Love E = Engagement B = Bravado R = Response I = Integrity T = Thank You Y = You & Your Team As[…]

Ron Ruth | Now An eSpeaker Certified Virtual Presenter

I’ve just earned my eSpeaker Virtual Presenter Certification. So, what does that mean to meeting or event planners? It means you can now receive the same engaging, inspiring, informative, and entertaining Customer Experience content that I’ve presented from the stage all these years, on whatever virtual platform you choose for your next business conference or[…]

Lessons My Father Taught Me About Customer Experiences.

My dad was one of my greatest mentors in life and in business. And, with Father’s Day here, I share a video tribute to my dad through my memories of his years as a manager of a Kansas City grocery store and the five valuable lessons I learned from him in treating customers—treating people with[…]