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How To Deliver “WOW!” Customer Experiences | Make Bold Choices

Bold Choices Lead To Spectacular Results.   You can’t get your business to where you want to be if you constantly question the decisions you make about how you’re going to get it there—instead of being pro-active, making bold choices, sticking with them, moving forward and doing something spectacular. Whether you’re questioning the need for[…]

renaissance

Embrace The Business Renaissance The Pandemic Has Sparked!

No doubt the COVID-19 pandemic lock-down has played havoc on businesses across the country and around the world. But, believe it or not, there can be a brighter future for those business owners and entrepreneurs who continue to focus on moving toward the light at the end of the tunnel. Businesses that survive this unexpected[…]

How To Deliver “WOW!” Customer Experiences | Spotlight Employee Experiences

Spotlighting “WOW!” Employee Experiences Generates Better Customer Experiences. It’s been said that what happens on the inside of a business will be felt on the outside by the customer. That’s why businesses are placing more importance on establishing a company culture that is as attentive to the needs of its employees as they want their[…]

We solve customers' problems before they become problems.

How To Be Pro-Active In Serving Your Wedding Couples.

“We Solve Customers’ Problems Before They Become Problems.” There used to be a billboard between my home and downtown Kansas City. It was owned by one of the big banks in the area and it read “We solve customers’ problems before they become problems.” Now,that’s a fairly bold statement for any business to make and[…]

Coaching

Wedding Pros: Turn COVID Survival Mode Into Productive Mode

Beginning Thursday, March 19th at 4:00 p.m. (CST), I will host a FREE, group #CustomerExperience coaching call for wedding and event professionals via Zoom. Here’s the details: Right now is the perfect time to be proactive in making improvements in your business and in strengthening the relationships that you have with your couples. Beginning this[…]

How To Speak Fluent “WOW!” | Customer Experiences Create Strong Connections.

“WOW!” Customer Experiences Create Strong, Emotional Connections. Businesses that deliver “WOW!” customer experiences create strong, emotional connections between their customers and their brand. The quality of the products or services you provide are extremely important, but their value is on equal footing to the connection you make with your customers. That connection drives their loyalty[…]

How To Speak Fluent “WOW!” | Customers Compare Experiences Across Industries

WATCH: From the Inspiramaginativity™ Institute, another bite size business lesson on How To Speak Fluent “WOW!”—the language of high-spending, loyal, raving customers. “WOW!” Customer Experiences Are Compared Across Industry Lines. Your customers know what they want and expect when it comes to the experiences your business delivers. But, here’s the thing. Customers don’t just compare[…]

How To Speak Fluent Wow - Customer Experiences Focus On Details

How To Speak Fluent “WOW!” | Customer Experiences Focus On Details

I had a very early morning, first-time doctor appointment recently inside the KU Med hospital that sits in the middle of a massive campus of medical office buildings in mid-town Kansas City, MO. When I entered the building closest to where I parked, I asked at the information desk if I was headed in the[…]

How To Speak Fluent WOW!---Respect That Customers Are Human Too

How To Speak Fluent “WOW!” | Respect That Customers Are Human, Too.

WATCH: From the Inspiramaginativity™ Institute, another bite size business lesson on How To Speak Fluent “WOW!”—the language of high-spending, loyal, raving customers. “WOW!” Customer Experiences Respect That Customers Are Human, Too. As humans, we tend to gravitate towards other humans who genuinely have our best interest at heart. That type of relationship makes us feel[…]

How To Speak Fluent WOW - The Bar For Delivering WOW Experiences Has Been Raised

How To Speak Fluent “WOW!” | The Customer Experience Bar Has Been Raised

WATCH: From the Inspiramaginativity™ Institute, another bite size business lesson on How To Speak Fluent “WOW!”—the language of high-spending, loyal, raving customers. The Bar For Delivering “WOW!” Customer Experiences Has Been Raised. A business forecast study from a couple years ago predicted that in 2019, over 50% of businesses will invest more money into delivering[…]