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Businesses Are Reopening. Are You Ready To “WOW!,” Again?

Now that businesses are reopening, customers are excited to shop again, but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” 1. Your[…]

Lessons My Father Taught Me About Customer Experiences.

My dad was one of my greatest mentors in life and in business. And, with Father’s Day here, I share a video tribute to my dad through my memories of his years as a manager of a Kansas City grocery store and the five valuable lessons I learned from him in treating customers—treating people with[…]

renaissance

Embrace The Business Renaissance The Pandemic Has Sparked!

No doubt the COVID-19 pandemic lock-down has played havoc on businesses across the country and around the world. But, believe it or not, there can be a brighter future for those business owners and entrepreneurs who continue to focus on moving toward the light at the end of the tunnel. Businesses that survive this unexpected[…]

How To Deliver “WOW!” Customer Experiences | Spotlight Employee Experiences

Spotlighting “WOW!” Employee Experiences Generates Better Customer Experiences. It’s been said that what happens on the inside of a business will be felt on the outside by the customer. That’s why businesses are placing more importance on establishing a company culture that is as attentive to the needs of its employees as they want their[…]

We solve customers' problems before they become problems.

How To Be Pro-Active In Serving Your Wedding Couples.

“We Solve Customers’ Problems Before They Become Problems.” There used to be a billboard between my home and downtown Kansas City. It was owned by one of the big banks in the area and it read “We solve customers’ problems before they become problems.” Now,that’s a fairly bold statement for any business to make and[…]

How To Speak Fluent “WOW!” | Customer Experiences Create Strong Connections.

“WOW!” Customer Experiences Create Strong, Emotional Connections. Businesses that deliver “WOW!” customer experiences create strong, emotional connections between their customers and their brand. The quality of the products or services you provide are extremely important, but their value is on equal footing to the connection you make with your customers. That connection drives their loyalty[…]

How To Speak Fluent “WOW!” | Customers Compare Experiences Across Industries

WATCH: From the Inspiramaginativity™ Institute, another bite size business lesson on How To Speak Fluent “WOW!”—the language of high-spending, loyal, raving customers. “WOW!” Customer Experiences Are Compared Across Industry Lines. Your customers know what they want and expect when it comes to the experiences your business delivers. But, here’s the thing. Customers don’t just compare[…]

How To Speak Fluent Wow - Customer Experiences Focus On Details

How To Speak Fluent “WOW!” | Customer Experiences Focus On Details

I had a very early morning, first-time doctor appointment recently inside the KU Med hospital that sits in the middle of a massive campus of medical office buildings in mid-town Kansas City, MO. When I entered the building closest to where I parked, I asked at the information desk if I was headed in the[…]

How To Speak Fluent WOW!---Respect That Customers Are Human Too

How To Speak Fluent “WOW!” | Respect That Customers Are Human, Too.

WATCH: From the Inspiramaginativity™ Institute, another bite size business lesson on How To Speak Fluent “WOW!”—the language of high-spending, loyal, raving customers. “WOW!” Customer Experiences Respect That Customers Are Human, Too. As humans, we tend to gravitate towards other humans who genuinely have our best interest at heart. That type of relationship makes us feel[…]

How To Speak Fluent WOW - The Bar For Delivering WOW Experiences Has Been Raised

How To Speak Fluent “WOW!” | The Customer Experience Bar Has Been Raised

WATCH: From the Inspiramaginativity™ Institute, another bite size business lesson on How To Speak Fluent “WOW!”—the language of high-spending, loyal, raving customers. The Bar For Delivering “WOW!” Customer Experiences Has Been Raised. A business forecast study from a couple years ago predicted that in 2019, over 50% of businesses will invest more money into delivering[…]