Join me in celebrating the September, 2021, release of the book “I’ll Be Back“ in my one-on-one interview with the New York Times and Wall Street Journal best selling author, customer service and experience expert and award-winning keynote speaker…Shep Hyken. “I’ll Be Back” is Shep’s 8th book on the delivery of customer service and customer[…]
Now that businesses are reopening, customers are excited to shop again but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” First….Your Customers[…]
Now that businesses are reopening, customers are excited to shop again, but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” 1. Your[…]
My dad was one of my greatest mentors in life and in business. And, with Father’s Day here, I share a video tribute to my dad through my memories of his years as a manager of a Kansas City grocery store and the five valuable lessons I learned from him in treating customers—treating people with[…]
No doubt the COVID-19 pandemic lock-down has played havoc on businesses across the country and around the world. But, believe it or not, there can be a brighter future for those business owners and entrepreneurs who continue to focus on moving toward the light at the end of the tunnel. Businesses that survive this unexpected[…]
Spotlighting “WOW!” Employee Experiences Generates Better Customer Experiences. It’s been said that what happens on the inside of a business will be felt on the outside by the customer. That’s why businesses are placing more importance on establishing a company culture that is as attentive to the needs of its employees as they want their[…]
“We Solve Customers’ Problems Before They Become Problems.” There used to be a billboard between my home and downtown Kansas City. It was owned by one of the big banks in the area and it read “We solve customers’ problems before they become problems.” Now,that’s a fairly bold statement for any business to make and[…]
“WOW!” Customer Experiences Create Strong, Emotional Connections. Businesses that deliver “WOW!” customer experiences create strong, emotional connections between their customers and their brand. The quality of the products or services you provide are extremely important, but their value is on equal footing to the connection you make with your customers. That connection drives their loyalty[…]
WATCH: From the Inspiramaginativity™ Institute, another bite size business lesson on How To Speak Fluent “WOW!”—the language of high-spending, loyal, raving customers. “WOW!” Customer Experiences Are Compared Across Industry Lines. Your customers know what they want and expect when it comes to the experiences your business delivers. But, here’s the thing. Customers don’t just compare[…]
I had a very early morning, first-time doctor appointment recently inside the KU Med hospital that sits in the middle of a massive campus of medical office buildings in mid-town Kansas City, MO. When I entered the building closest to where I parked, I asked at the information desk if I was headed in the[…]
