Lessons My Father Taught Me About Customer Experiences.

My dad was one of my greatest mentors in life and in business. And, with Father’s Day here, I share a video tribute to my dad through my memories of his years as a manager of a Kansas City grocery store and the five valuable lessons I learned from him in treating customers—treating people with[…]

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“Colonels Of Wisdom” from the Colonel’s Daughter, Author Lauren Schieffer

As the daughter of a career Air Force officer, keynote speaker and author, Lauren Schieffer, CSP, gained a profound independence and ability to adapt to changing circumstances. The lessons she learned have helped her make smart decisions and overcome adversity with humility and a sense of humor. In her upcoming book, “Colonels of Wisdom: A[…]

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How To Deliver “WOW!” Customer Experiences | Make Bold Choices

Bold Choices Lead To Spectacular Results.   You can’t get your business to where you want to be if you constantly question the decisions you make about how you’re going to get it there—instead of being pro-active, making bold choices, sticking with them, moving forward and doing something spectacular. Whether you’re questioning the need for[…]

renaissance

Embrace The Business Renaissance The Pandemic Has Sparked!

No doubt the COVID-19 pandemic lock-down has played havoc on businesses across the country and around the world. But, believe it or not, there can be a brighter future for those business owners and entrepreneurs who continue to focus on moving toward the light at the end of the tunnel. Businesses that survive this unexpected[…]

How To Deliver “WOW!” Customer Experiences | Spotlight Employee Experiences

Spotlighting “WOW!” Employee Experiences Generates Better Customer Experiences. It’s been said that what happens on the inside of a business will be felt on the outside by the customer. That’s why businesses are placing more importance on establishing a company culture that is as attentive to the needs of its employees as they want their[…]

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Elevate Customer Experiences To Academy Award Winning Caliber

Did you know that Pixar Studios—the folks that brought you “Toy Story,” “Monsters, Inc.,” “Cars” and “Finding Nemo”—has won 16 Academy Awards? Even so, they don’t rest on their laurels. Every team member in the Pixar organization, from the receptionist to the president, is encouraged to take four hours of class every single week on[…]

COVID-19 And Your Business: Discovery vs. Recovery

Right now as a business owner, you are faced with two options—-you can either focus on recovery—-worrying about how you’re going to come out of this interruption of business and life. Or, you can focus on discovery—-exploring ideas and innovation that will lead you out of this interruption and into the future. I recently heard[…]

Seize Every Opportunity To Make A Difference In The Life Of Your Customer.

Seize Every Opportunity To Make A Difference In The Life Of Your Customer.

“It’s about service to others, cause that’s what it means to be human. Everything about our make-up, our biology and our anthropology is designed to get us to look after each other.” — Simon Sinek A couple of weeks ago I was in a big rush to get out of the house and on my way[…]

We solve customers' problems before they become problems.

How To Be Pro-Active In Serving Your Wedding Couples.

“We Solve Customers’ Problems Before They Become Problems.” There used to be a billboard between my home and downtown Kansas City. It was owned by one of the big banks in the area and it read “We solve customers’ problems before they become problems.” Now,that’s a fairly bold statement for any business to make and[…]

Coaching

Wedding Pros: Turn COVID Survival Mode Into Productive Mode

Beginning Thursday, March 19th at 4:00 p.m. (CST), I will host a FREE, group #CustomerExperience coaching call for wedding and event professionals via Zoom. Here’s the details: Right now is the perfect time to be proactive in making improvements in your business and in strengthening the relationships that you have with your couples. Beginning this[…]