Shep Hyken "I'll Be Back"

Deliver Amazing Customer Experiences Or Be “Terminated”

Join me in celebrating the September, 2021, release of the book “I’ll Be Back“ in my one-on-one interview with the New York Times and Wall Street Journal best selling author, customer service and experience expert and award-winning keynote speaker…Shep Hyken. “I’ll Be Back” is Shep’s 8th book on the delivery of customer service and customer[…]

Alan Berg Wedding Solutions Podcast

How To Deliver A Better Customer Experience From The Start

Customer Service is doing what’s necessary…answering the phone, responding to an email, etc. The Customer Experience is defined by how you make the customer feel during those interactions. Do they feel valued, special and important, or do they feel they are nothing more than just a transaction? – Ron Ruth Delivering an experience that gives[…]

Marceline-Welcome-Sign-Blog-Header

Marceline, MO | Walt Disney’s Inspiration For Magical Guest Service

What in the world can every customer focused business learn from the magical guest experiences delivered by the “Happiest Place on Earth®?” More than you can imagine. I recently custom designed my presentation “Behind The Castle Walls: Creating MAGIC In Any Business” for the 2021 virtual conference of the International Accreditation Council for Business Education[…]

4 ways to prepare your business to meet the challenge of exceeding customer expectations in this post-COVID

4 Ways To Deliver Customer Experiences In A Post-COVID World.

Now that businesses are reopening, customers are excited to shop again but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” First….Your Customers[…]

Delivering Championship Caliber Customer Experiences

Delivering Championship Caliber Customer Experiences

I’m pretty stoked for another season of pro-football and even more excited to see if my Kansas City Chiefs can do what pundits of the game call an extraordinarily difficult feat—making a back-to- back Super Bowl appearances. But every championship team knows that titles are only repeatable with constant improvement in every facet of their[…]

How To Define & Articulate Your Company's Purpose

How To Define And Articulate Your Company’s Purpose

Delivering an amazing, “WOW!” level customer experience is not just about having a solid process in place for the delivery of that experience, it also requires an unwavering commitment to your company’s purpose. Purpose can be defined as an attitude—a mindset; but not just yours. It should be the attitude and mindset of your entire[…]

WOW Customers With Virtual Sales Presentations That Rock

Wedding pros from all segments of the industry, watch “How To Rock Your Virtual Sales Presentations” on “Ron Ruth presents” on DJNTV • Disc Jockey News TV, to discover a new way to deliver an amazing customer experience that will have you closing more high dollar sales with ease. “How To Rock Your Virtual Sales[…]

Into The Unknown Art

Customer Experience Secrets From “Into The Unknown: Making Frozen 2”

I watched “Into The Unknown: Making Frozen 2” this month on Disney Plus. If you’ve not seen it, you’re missing an entertaining, 6-part documentary that focuses on the challenges and creativity needed to undertake not just any Disney animated feature, but the follow-up to what had been Disney’s most successful animated feature, “Frozen.” But, that[…]

Open Again Blog Header

Businesses Are Reopening. Are You Ready To “WOW!,” Again?

Now that businesses are reopening, customers are excited to shop again, but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” 1. Your[…]

Geoff Ramm, Customer Experience Expert, On Celebrity Service And Storytelling.

I had the pleasure of speaking with keynote speaker, Geoff Ramm. Geoff is also the creator and author of “Celebrity Service.” C-E-L-E-B-R-I-T-Y means: C = Consistency E = Excitement L = Love E = Engagement B = Bravado R = Response I = Integrity T = Thank You Y = You & Your Team As[…]