Creative Partners

Delivering “WOW!” Customer Experiences | Be A Creative Partner

Welcome to another lesson in “How To Speak Fluent “WOW!,” the language of the high-spending, loyal, raving customers you want to attract to your business. Although as consumers we never say it out loud, we typically gravitate towards companies that provide solutions to our problems, towards individuals we trust and businesses that share in our[…]

ICYMI Voters Approve Law To Fire You

ICYMI: Voters Approve Law To Fire Service Providers

In case you missed it, during this past mid-term election cycle in November, 2018, voters overwhelmingly approved a law that will affect service providers across the country. In a nutshell the new referendum that takes affect at the end of this year gives consumers the ability to terminate or void a service provider’s contract if[…]

Managing Customer Expectations Blog Featured Photo

4-Steps To Managing Customer Expectations

“The key is to set realistic customer expectations, and then not just meet them, but exceed them – preferably in unexpected and helpful ways.” – Sir Richard Branson A year or so ago, my wife, Debbie and I had a couple rooms in our home remodeled. But, before the contractor began any of the work[…]