Customer Service is doing what’s necessary…answering the phone, responding to an email, etc. The Customer Experience is defined by how you make the customer feel during those interactions. Do they feel valued, special and important, or do they feel they are nothing more than just a transaction? – Ron Ruth Delivering an experience that gives[…]
Trust is deteriorating rapidly in our country. We have lost trust in the government, the media, major brands, our companies, and in each other. – Dr. Yoram Solomon I had the great pleasure of speaking with author, keynote speaker and trust expert, Dr. Yoram Solomon on how business owners and salespersons of any industry can[…]
My dad was one of my greatest mentors in life and in business. And, with Father’s Day here, I share a video tribute to my dad through my memories of his years as a manager of a Kansas City grocery store and the five valuable lessons I learned from him in treating customers—treating people with[…]
“You can never take day off from your culture. It takes effort every day.” – Joel Goldberg Kansas Citians know my video interview guest, Joel Goldberg, as part of the Kansas City Royals TV broadcast team since 2008. He’s also a powerful keynote speaker who speaks to businesses across the country on the principles of[…]
As the daughter of a career Air Force officer, keynote speaker and author, Lauren Schieffer, CSP, gained a profound independence and ability to adapt to changing circumstances. The lessons she learned have helped her make smart decisions and overcome adversity with humility and a sense of humor. In her upcoming book, “Colonels of Wisdom: A[…]
No doubt the COVID-19 pandemic lock-down has played havoc on businesses across the country and around the world. But, believe it or not, there can be a brighter future for those business owners and entrepreneurs who continue to focus on moving toward the light at the end of the tunnel. Businesses that survive this unexpected[…]
“It’s about service to others, cause that’s what it means to be human. Everything about our make-up, our biology and our anthropology is designed to get us to look after each other.” — Simon Sinek A couple of weeks ago I was in a big rush to get out of the house and on my way[…]
I had a very early morning, first-time doctor appointment recently inside the KU Med hospital that sits in the middle of a massive campus of medical office buildings in mid-town Kansas City, MO. When I entered the building closest to where I parked, I asked at the information desk if I was headed in the[…]
How many years have you been going to the same hair stylist? 1 year? 5 years? 10 years? If you’ve been going to the same stylist for 3 years or longer, allow me to ask—why? In all likelihood, it’s not just because they know your hair style preference. Yes. That is important. But its not[…]
Last week I decided the time had come for me to upgrade my iPhone SE to a newer model. Yes. I know. The iPhone SE is like owning a fossil today. But, the difference between me as a consumer and so many others who want the latest technology regardless of cost is that I always[…]
