Geoff Ramm, Customer Experience Expert, On Celebrity Service And Storytelling.

I had the pleasure of speaking with keynote speaker, Geoff Ramm. Geoff is also the creator and author of “Celebrity Service.” C-E-L-E-B-R-I-T-Y means: C = Consistency E = Excitement L = Love E = Engagement B = Bravado R = Response I = Integrity T = Thank You Y = You & Your Team As[…]

Connecting With Customers Through Stories

The Value Of Connecting With Customers Through Stories

The foundation of the #CustomerExperience is a business’ ability to make an emotional connection with its customers. What better way to do that than through an emotionally engaging story? Enjoy this short video segment about the value of connecting with customers through stories from my Wedding MBA International Conference presentation, “Ever After: The Art Of[…]