How To Define & Articulate Your Company's Purpose

How To Define And Articulate Your Company’s Purpose

Delivering an amazing, “WOW!” level customer experience is not just about having a solid process in place for the delivery of that experience, it also requires an unwavering commitment to your company’s purpose. Purpose can be defined as an attitude—a mindset; but not just yours. It should be the attitude and mindset of your entire[…]

WOW Customers With Virtual Sales Presentations That Rock

Wedding pros from all segments of the industry, watch “How To Rock Your Virtual Sales Presentations” on “Ron Ruth presents” on DJNTV • Disc Jockey News TV, to discover a new way to deliver an amazing customer experience that will have you closing more high dollar sales with ease. “How To Rock Your Virtual Sales[…]

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Customer Experience Secrets From “Into The Unknown: Making Frozen 2”

I watched “Into The Unknown: Making Frozen 2” this month on Disney Plus. If you’ve not seen it, you’re missing an entertaining, 6-part documentary that focuses on the challenges and creativity needed to undertake not just any Disney animated feature, but the follow-up to what had been Disney’s most successful animated feature, “Frozen.” But, that[…]

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10 Questions For Better Business Performance & Profitability.

Too often, when things go off course in business, the most typical question from management is “Why?” Often that question puts team members on the defensive instead of inspiring them to discover what really went wrong, how to prevent it from happening again, correcting course and trying again instead of addressing the broken process. My[…]

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Businesses Are Reopening. Are You Ready To “WOW!,” Again?

Now that businesses are reopening, customers are excited to shop again, but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” 1. Your[…]

Alan Berg: 5 Elements Of Websites That Generate Sales

Alan Berg: 5 Elements Of Websites That Generate Sales

When it comes to speaking fluent “WOW!,” the language of the high-spending, loyal, raving customers businesses want to attract most, it’s important to exceed their expectations at every touch point of your business from first contact throughout the entirety of their relationship with your business. Chances are that the first point of contact for a[…]

Ron Ruth | Now An eSpeaker Certified Virtual Presenter

I’ve just earned my eSpeaker Virtual Presenter Certification. So, what does that mean to meeting or event planners? It means you can now receive the same engaging, inspiring, informative, and entertaining Customer Experience content that I’ve presented from the stage all these years, on whatever virtual platform you choose for your next business conference or[…]

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“Colonels Of Wisdom” from the Colonel’s Daughter, Author Lauren Schieffer

As the daughter of a career Air Force officer, keynote speaker and author, Lauren Schieffer, CSP, gained a profound independence and ability to adapt to changing circumstances. The lessons she learned have helped her make smart decisions and overcome adversity with humility and a sense of humor. In her upcoming book, “Colonels of Wisdom: A[…]

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How To Deliver “WOW!” Customer Experiences | Make Bold Choices

Bold Choices Lead To Spectacular Results.   You can’t get your business to where you want to be if you constantly question the decisions you make about how you’re going to get it there—instead of being pro-active, making bold choices, sticking with them, moving forward and doing something spectacular. Whether you’re questioning the need for[…]

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Elevate Customer Experiences To Academy Award Winning Caliber

Did you know that Pixar Studios—the folks that brought you “Toy Story,” “Monsters, Inc.,” “Cars” and “Finding Nemo”—has won 16 Academy Awards? Even so, they don’t rest on their laurels. Every team member in the Pixar organization, from the receptionist to the president, is encouraged to take four hours of class every single week on[…]