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Marceline, MO | Walt Disney’s Inspiration For Magical Guest Service

What in the world can every customer focused business learn from the magical guest experiences delivered by the “Happiest Place on Earth®?” More than you can imagine. I recently custom designed my presentation “Behind The Castle Walls: Creating MAGIC In Any Business” for the 2021 virtual conference of the International Accreditation Council for Business Education[…]

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re!magine: An Evening to reBoot Your Business and Your Life

Business leaders, owners, managers and entrepreneurs, please join me and nine of my fellow members of the Kansas City Chapter of the National Speakers Association for a free, virtual mini-business conference, “re!magine: An Evening to reBoot Your Business and Your Life.” This extraordinary, uplifting and inspiring back-to-business celebration takes place on Tuesday, May 4th, 2021[…]

4 ways to prepare your business to meet the challenge of exceeding customer expectations in this post-COVID

4 Ways To Deliver Customer Experiences In A Post-COVID World.

Now that businesses are reopening, customers are excited to shop again but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” First….Your Customers[…]

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3-Steps To Transform Your Business, Change Lives And Leave A Legacy.

I’m so lucky to have interviewed best-selling author, keynote speaker and one of the most influential marketers in the world—Andrew Davis (https://akaDrewDavis.com). Before building and selling a thriving digital marketing agency, Andrew produced for NBC and worked for The Muppets. He’s appeared in the New York Times and on the Today Show. He’s crafted documentary[…]

Doing The Impossible | A Benefit Presentation To Feed Hungry Families.

UPDATE: December 1, 2020 The live presentation of “Doing the Impossible. Lessons In Perseverance from Walt Disney” on November 18th raised $425.00 in support of Feeding America‘s effort to feed hungry families in time for the holidays. If you missed that live performance, keep reading for a Second Chance Replay opportunity that will still allow[…]

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Earning Trust In Business, Sales And Relationships.

Trust is deteriorating rapidly in our country. We have lost trust in the government, the media, major brands, our companies, and in each other. – Dr. Yoram Solomon I had the great pleasure of speaking with author, keynote speaker and trust expert, Dr. Yoram Solomon  on how business owners and salespersons of any industry can[…]

Delivering Championship Caliber Customer Experiences

Delivering Championship Caliber Customer Experiences

I’m pretty stoked for another season of pro-football and even more excited to see if my Kansas City Chiefs can do what pundits of the game call an extraordinarily difficult feat—making a back-to- back Super Bowl appearances. But every championship team knows that titles are only repeatable with constant improvement in every facet of their[…]

WOW Customers With Virtual Sales Presentations That Rock

Wedding pros from all segments of the industry, watch “How To Rock Your Virtual Sales Presentations” on “Ron Ruth presents” on DJNTV • Disc Jockey News TV, to discover a new way to deliver an amazing customer experience that will have you closing more high dollar sales with ease. “How To Rock Your Virtual Sales[…]

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10 Questions For Better Business Performance & Profitability.

Too often, when things go off course in business, the most typical question from management is “Why?” Often that question puts team members on the defensive instead of inspiring them to discover what really went wrong, how to prevent it from happening again, correcting course and trying again instead of addressing the broken process. My[…]

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Businesses Are Reopening. Are You Ready To “WOW!,” Again?

Now that businesses are reopening, customers are excited to shop again, but they’ve also raised the bar on their expectations from the businesses they patronize. Here are 4 ways to help you meet the challenge of exceeding those expectations as a business owner, entrepreneur or manager and to making your customers say “WOW!” 1. Your[…]